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AI 禮賓前台 · 澳門 · 香港 · 大灣區AI Front Desk · Macau · Hong Kong · Greater Bay Area

全天候的 AI 禮賓,
接待每一位賓客。 A 24/7 AI concierge
for every guest.

為酒店、餐廳、水療、美甲店、租車、補習社等各行各業打造的 AI 禮賓 — 在 WhatsApp 上即時回覆查詢、接受預約請求,並以客人的母語接待。複雜的事,隨時轉交您的團隊。 An AI concierge for hotels, restaurants, spas, nail salons, car rental, tutoring centres: any business that gets messages. It answers enquiries, takes booking requests and welcomes people in their own language on WhatsApp. Anything complex hands over to your team.

MOP 888 / 月 MOP 888 / mo

香港客戶：HKD 860 / 月。澳門元與港元掛鈎,兩個價錢是同一個價錢。 Hong Kong clients: HKD 860 / mo. The pataca is pegged to the Hong Kong dollar, so it is the same price, not a second one.

開始對話Start a conversation 看示範 →See it in action →

能為您做什麼What it does

把前台的時間，還給眼前的客人。Give your front desk its time back, for the guest at the counter.

例行查詢,即時回覆The repeat questions, handled

房價、設施、入住退房、交通 — 重複的查詢數秒內回覆,同事不必在櫃檯與手機之間分身。Rates, facilities, check-in and out, directions, answered in seconds, so your team is not torn between the counter and the phone.

接受預訂請求Takes booking requests

房間、餐桌、水療 — 問齊細節,整理成清楚的請求交給您。Rooms, tables, spa. It gathers the details into a clear request for your team.

以母語接待In their language

中、英、葡、日…… 自動切換,賓客寫什麼就用什麼回。Chinese, English, Portuguese, Japanese… auto-detected, replied in kind.

轉交您的團隊Passes to your team

把每個預訂請求即時、清楚地轉給您的前台或群組,由團隊確認。Sends every booking request to your front desk or team chat, clear and instant, for them to confirm.

真人無縫接手Human handover

遇到複雜或敏感情況,乾淨俐落地轉介給您的團隊。Hands complex or sensitive cases cleanly to your team.

適合誰Who it's for

凡是會收到客人訊息的生意。Any business whose customers send messages.

酒店Hotels

訂房、查詢、賓客請求 — 24 小時不間斷。Bookings, enquiries and guest requests, around the clock.

餐廳Restaurants

訂位、菜單、忌口,尖峰時段也不漏接。Reservations, menus and dietary needs, nothing dropped at peak.

水療與會所Spas & clubs

預約與會員招待,得體而貼心。Appointments and member care, gracious and personal.

私人診所Private clinics

預約與術前須知,謹慎而專業。Appointments and pre-visit instructions, handled discreetly.

美甲與美容Nail & beauty salons

排班、款式查詢、改期 — 洗頭做甲時也不用停手覆訊息。Slots, style questions and reschedules, answered while your hands are busy.

租車與駕駛學校Car rental & driving schools

車輛供應、取車時間、所需文件,問一次就答齊。Availability, pick-up times and paperwork, answered first time.

補習與課程中心Tutoring & course centres

課程時間、學費、試堂安排 — 家長晚上問,一樣即時有覆。Timetables, fees and trial lessons, answered the moment a parent asks.

賓客會這樣問Guests ask things like

每一句,都有得體的回覆。Every message gets a gracious reply.

「今晚有兩位的位置嗎?」“Got a table for two tonight?”
「可以延後退房嗎?」“Can I have a late checkout?”
「有沒有素食菜單?」“Do you have a vegetarian menu?”
「星期六下午做gel甲仲有無位?」“Any gel slots left Saturday afternoon?”
「幫我預約明天的水療。」“Book me a spa session tomorrow.”
「租三日車要咩證件?」“What documents do I need to rent for three days?”

可整合Connects with

在賓客所在之處。Where your guests already are.

WhatsApp微信 · 即將推出WeChat · soon 電郵Email 行事曆Calendar

實際運作See it in action

看看實際對話。See a real conversation.

換一個情境Try another scenario

人在迴路中Human in the loop

複雜的事,交給真人。When it matters, a person steps in.

AI 處理日常的查詢與預訂;遇到敏感或複雜的情況,它會乾淨俐落地轉交您的團隊 — 賓客永遠找得到真人。The AI handles everyday enquiries and bookings; for anything sensitive or complex, it hands over cleanly to your team, so a guest can always reach a person.

方案What's included

MOP 888 / 月 MOP 888 / mo

  • 依您的酒店 / 餐廳量身建置與調校Built and tuned around your hotel / restaurant
  • 採用 Kimi 打造,中文流暢、回覆迅速Built on Kimi: fluent Chinese, fast replies
  • 部署於您的 WhatsApp Business 官方號碼Deployed on your official WhatsApp Business number
  • 把每個請求即時轉給您的團隊確認Passes every request to your team to confirm
  • 持續優化、季節調整與支援Ongoing refinement, seasonal updates & support

大型或多分店的項目,我們會另行報價。Larger or multi-site rollouts are quoted separately.

常見問題FAQ

您可能想知道。You might be wondering.

需要接入我們的訂房系統嗎?Does it need to plug into our booking system?

不需要。目前 AI 會問齊細節,把完整的訂房/訂位請求即時轉給您的團隊確認 — 簡單可靠,毋須改動現有系統。日後若有需要,再深化整合。No. The AI gathers the details and passes a complete booking request to your team to confirm: simple and reliable, with no change to your current setup. Deeper integration can come later if you want it.

我的 WhatsApp 號碼會被封嗎?Will my WhatsApp number get banned?

不會 — 我們使用官方 WhatsApp Business 平台,合規而穩定,授權合規,穩定不封號。No. We use the official WhatsApp Business Platform, compliant and stable.

AI 答不出來怎麼辦?What if the AI doesn't know?

它會把對話乾淨地轉給您的團隊,絕不亂編。It hands the conversation cleanly to your team. It never makes things up.

支援哪些語言?Which languages?

中、英、葡、日…… 自動偵測,並以賓客的語言回覆。Chinese, English, Portuguese, Japanese and more, auto-detected and replied in the guest's language.

讓我們聊聊。Let's talk.

在 WhatsApp 上告訴我們您的酒店或餐廳需要什麼 — 即時回覆。Tell us what your hotel or restaurant needs, on WhatsApp, and you get an answer straight away.

在 WhatsApp 對話Message us on WhatsApp

按一下就開始對話 — 正是您的賓客會體驗到的同一個助理。One tap opens the chat, with the same assistant your guests would meet.