AI 禮賓前台 · 酒店餐飲AI Front Desk · Hospitality
全天候的 AI 禮賓,
接待每一位賓客。
A 24/7 AI concierge
for every guest.
為酒店、餐廳與水療打造的 AI 禮賓 — 在 WhatsApp 與微信上即時回覆查詢、接受訂房與訂位請求,並以賓客的母語接待。複雜的事,隨時轉交您的團隊。 An AI concierge for hotels, restaurants and spas — answering enquiries, taking booking requests and welcoming guests in their own language on WhatsApp and your WeChat. Anything complex hands over to your team.
由 MOP 30,000 起 + MOP 6,000 / 月 From MOP 30,000 + MOP 6,000 / mo
能為您做什麼What it does
您最好的前台 — 從不下班。Your best front-desk colleague — who never clocks out.
24 小時即時回覆Always answering
深夜或假日的查詢,都在數秒內得到得體的回覆。Even late-night and holiday enquiries get a gracious reply in seconds.
接受預訂請求Takes booking requests
房間、餐桌、水療 — 問齊細節,整理成清楚的請求交給您。Rooms, tables, spa — it gathers the details into a clear request for your team.
以母語接待In their language
中、英、葡、日…… 自動切換,賓客寫什麼就用什麼回。Chinese, English, Portuguese, Japanese… auto-detected, replied in kind.
轉交您的團隊Passes to your team
把每個預訂請求即時、清楚地轉給您的前台或群組,由團隊確認。Sends every booking request to your front desk or team chat — clear and instant — for them to confirm.
適時升級銷售Gentle upsell
在對的時機推薦套餐、升級與加購,自然而不打擾。Suggests packages, upgrades and add-ons at the right moment — never pushy.
真人無縫接手Human handover
遇到複雜或敏感情況,乾淨俐落地轉介給您的團隊。Hands complex or sensitive cases cleanly to your team.
適合誰Who it's for
為款待而生的每一種生意。For every business built on hospitality.
酒店Hotels
訂房、查詢、賓客請求 — 24 小時不間斷。Bookings, enquiries and guest requests, around the clock.
餐廳Restaurants
訂位、菜單、忌口,尖峰時段也不漏接。Reservations, menus and dietary needs — nothing dropped at peak.
水療與會所Spas & clubs
預約與會員招待,得體而貼心。Appointments and member care, gracious and personal.
私人診所Private clinics
預約與術前須知,謹慎而專業。Appointments and pre-visit instructions, handled discreetly.
賓客會這樣問Guests ask things like
每一句,都有得體的回覆。Every message gets a gracious reply.
可整合Connects with
在賓客所在之處。Where your guests already are.
實際運作See it in action
看看實際對話。See a real conversation.
人在迴路中Human in the loop
複雜的事,交給真人。When it matters, a person steps in.
AI 處理日常的查詢與預訂;遇到敏感或複雜的情況,它會乾淨俐落地轉交您的團隊 — 賓客永遠找得到真人。The AI handles everyday enquiries and bookings; for anything sensitive or complex, it hands over cleanly to your team — a guest can always reach a person.
方案What's included
由 MOP 30,000 建置 + MOP 6,000 / 月 From MOP 30,000 setup + MOP 6,000 / mo
- 依您的酒店 / 餐廳量身建置與調校Built and tuned around your hotel / restaurant
- 部署於您自己的 WhatsApp 與微信Deployed on your own WhatsApp & WeChat
- 把每個請求即時轉給您的團隊確認Passes every request to your team to confirm
- 持續優化、季節調整與支援Ongoing refinement, seasonal updates & support
確切範圍與報價會依您的規模與需求,在對話中訂定。Exact scope and pricing depend on your size and needs — set on a call.
常見問題FAQ
您可能想知道。You might be wondering.
需要接入我們的訂房系統嗎?Does it need to plug into our booking system?
不需要。目前 AI 會問齊細節,把完整的訂房/訂位請求即時轉給您的團隊確認 — 簡單可靠,毋須改動現有系統。日後若有需要,再深化整合。No. The AI gathers the details and passes a complete booking request to your team to confirm — simple and reliable, with no change to your current setup. Deeper integration can come later if you want it.
我的 WhatsApp 號碼會被封嗎?Will my WhatsApp number get banned?
不會 — 我們使用官方 WhatsApp Business 平台,合規而穩定;微信則部署在您自己的公眾號或企業微信上。No — we use the official WhatsApp Business Platform, compliant and stable. WeChat is deployed on your own Official Account or WeCom.
AI 答不出來怎麼辦?What if the AI doesn't know?
它會把對話乾淨地轉給您的團隊,絕不亂編。It hands the conversation cleanly to your team — it never makes things up.
支援哪些語言?Which languages?
中、英、葡、日…… 自動偵測,並以賓客的語言回覆。Chinese, English, Portuguese, Japanese and more — auto-detected and replied in the guest's language.
讓我們聊聊。Let's talk.
告訴我們您的酒店或餐廳需要什麼,我們會盡快與您聯繫。Tell us what your hotel or restaurant needs and we'll be in touch shortly.
在 WhatsApp 對話Message us on WhatsApp或者留下訊息,我們會與您聯繫。Or leave us a message and we'll be in touch.