服務條款Terms of Service

最後更新:2026 年 8 月 8 日Last updated: 8 August 2026

本條款規管 VistaCriativa(葡萄牙;下稱「服務方」;聯絡:info@vistacriativa.com)向客戶(下稱「客戶」)提供服務之聘用事宜。「AI 知客」是服務方面向澳門、香港及大灣區市場的服務名稱。客戶一經聘用服務,即接受本條款。 These terms govern the engagement of the services provided by VistaCriativa, Portugal ("the Provider", contact info@vistacriativa.com), to the client ("the Client"). "AI 知客" is the name under which the Provider offers this service in Macau, Hong Kong and the Greater Bay Area. By engaging the services, the Client accepts these terms.

1. 服務標的1. Subject

服務方為客戶設定並維護 AI 助理與自動化流程,即:The Provider configures and maintains AI assistants and automations for the Client, namely:

WhatsApp 上的 AI 禮賓前台 — 回答查詢、接受預訂請求並跟進,必要時轉交客戶的團隊;AI Front Desk on WhatsApp: answers questions, takes booking requests and follows up, escalating to the Client's team when needed;
訂製自動化 — 專案工作,範圍由專屬建議書界定。Custom automations: project work, with scope defined in a dedicated proposal.

2. 價格與付款2. Prices and payment

適用價格以建議書所列者為準。AI 禮賓前台為 每月 MOP 888;訂製專案按專案報價。付款透過 Stripe 處理。服務方適用葡萄牙增值稅法典第 53 條之豁免制度,故價格不含增值稅;發票收據上載有「VAT – Exemption scheme, Article 53 of the CIVA」之註記。 The applicable prices are those stated in the proposal. The AI Front Desk is MOP 888 per month; custom projects are quoted per project. Payments are processed through Stripe. The Provider is under the VAT exemption scheme of Article 53 of the Portuguese VAT Code (CIVA), so no VAT is added; invoice-receipts carry the note "VAT – Exemption scheme, Article 53 of the CIVA".

3. 上線時間3. Delivery time

服務一般於啟動會議及收齊所需資料後約兩星期內上線,並包括上線後 7 天的調校期。 The service is generally live within about two weeks after the kick-off meeting and receipt of the necessary information, including a 7-day tuning window after go-live.

4. 期限、續期與取消4. Term, renewal and cancellation

月費並無綁約期,客戶可隨時提前 30 天通知取消。建置費於交付後不予退還。 The monthly fee has no lock-in and is cancellable at any time with 30 days' notice. Any setup fee is non-refundable after delivery.

5. 渠道與帳戶的擁有權5. Ownership of channels and accounts

WhatsApp Business 帳戶及號碼,以及任何其他渠道帳戶,均屬客戶所有。服務方僅使用官方平台(WhatsApp 使用 Meta Business Platform)。 The WhatsApp Business account and number, and any other channel accounts, belong to the Client. The Provider uses only official platforms (Meta Business Platform for WhatsApp).

6. 服務限制6. Service limits

AI 助理會出錯,不能取代專業判斷或真人判斷;助理在對話開始時會表明自己是虛擬助理 (AI);The AI assistant can make mistakes and does not replace professional or human judgment; it identifies itself as a virtual (AI) assistant at the start of a conversation;
助理不會確認最終價格或空缺情況,亦不會完成付款 — 它只整理請求,交由客戶團隊的真人確認;It does not confirm final prices or availability and does not finalize payments. It prepares requests for confirmation by a person on the Client's team;
助理並非緊急服務;It is not an emergency service;
客戶須對其為助理提供之資料的準確性負責。The Client is responsible for the accuracy of the information it provides for the assistant.

7. 資料保護7. Data protection

個人資料的處理受私隱政策規管。就最終客戶的訊息而言,客戶為控制者,服務方為處理者,僅為營運服務而處理該等資料。刪除資料的方法見刪除資料說明。 The processing of personal data is governed by the Privacy Policy. For end-customer messages, the Client is the controller and the Provider acts as processor, handling the data only to operate the service. To request deletion, see Data deletion.

8. 責任8. Liability

在法律允許的範圍內,服務方的責任以客戶最近 3 個月已支付的金額為限。服務方不就利潤損失或間接損害承擔責任。 To the extent permitted by law, the Provider's liability is limited to the amount paid by the Client in the last 3 months of service. The Provider is not liable for lost profits or indirect damages.

9. 適用法律9. Governing law

本條款受葡萄牙法律規管,由葡萄牙有管轄權的法院管轄。此不影響客戶依其所在地強制性消費者保護規定所享有的權利。 These terms are governed by Portuguese law, with the competent Portuguese courts having jurisdiction. This does not affect any rights the Client has under mandatory consumer-protection rules in its own jurisdiction.